ZPartner Support Plans
Service support includes advice on the use of the application, the correct license, places in the system documentation that will allow the customer to perform the expected change in the way the Zoho application works.
| Simple | Classic | Premium | Enterprise | |
| for a tag during a trial | for Zoho users 5x8h | 5x8h | by Zoho Corp. 5x24h | |
| Optimisation and license consultancy |  | | | |
| Individual service via Email |  | | | |
| Help in Zoho software usage | | | | |
| Configuration and solving technical issues | | | | |
| Contact via Zoho Meeting | | | | |
| Help in configuration and technical issues | | | | |
| Telephone service | 15 days of trial period | | | |
| Problem solving on customer system | | | | |
| Remote connections via Assist | | | | |
| Optimisation, creation and implementation of new functionalities at the client's request | | | | |
| Dedicated account manager | | | | |
| Maximum response time - enquiry with a critical priority | | | 6h | 4h |
| Launching new products | | | | |
| Covered Licenses | Free license only | All paid licenses | All paid licenses | All paid licenses, starts from Enterprise plan |
| Payments | Free service | Free service | 20% of licenses cost. Yearly/monthly plans | Only yearly plan, min. 25 licenses |
