ZPartner Support Plans
To meet the expectations of our customers, we have developed two levels of service care. We encourage you to read the detailed description. Below we leave answers to the most common questions of our customers.
Z Partner offers its customers the highest standard of post-implementation care. Users of Zoho systems can count on the assistance of our consultants. We ensure the possibility of ongoing contact with our team.
Trust ZPartner's 15 years of experience! We have already helped many companies from different industries.
Technical support is available on weekdays from 8:00 am to 4:00 pm.
Premium service care package requests are handled first.
Z Partner Simplified | Z Partner Premium | |
|---|---|---|
| Access to knowledge base and FAQs | ☑ | ☑ |
| Optimization and advice on licensing | ☑ | ☑ |
Access to the help center - User forum | ☑ | ☑ |
| Software support | ☑ | ☑ |
| Help with configuration, technical issues | ☑ | ☑ |
| Individual Service by Email ✉ | ☒ | ☑ |
| Contact via Zoho Meeting | ☒ | ☑ |
| Service by phone ☎ | ☒ | ☑ |
| Troubleshooting on your system | ☒ | ☑ |
| Remote connections - Zoho Assist | ☒ | ☑ |
Optimization, creation and implementation of New Functionalities on behalf of the client | ☒ | ☑ |
| Dedicated Account Manager | ☒ | ☑ |
| Maximum response time - critical priority error | In order of priority - lower priority | Priority to 48 h |
| Launching new products | ☒ | ☑ |
| Licenses covered by the service | All paid licenses | All paid licenses |
| Allowed payment for the service | For all those paying for licenses | Contact the Sales Department |
Z Partner's service support brings essential assistance to the business in the operation of the workflow. Timeliness and speed of work in undertaken business activities without experienced Z Partner technical support is a potential threat to gaining further benefits in the developed business model.
Given the extensive and advanced functionality of the ZOHO Application, to solve technical problems on your own (without service support) is to expose your company to additional costs at your own request.
We make it easier to meet the ever-increasing demands arising from various market trends. Zoho also places a very strong emphasis on the best security systems, including multi-layer firewall protection. This way, your data remains private and protected from breaches.
Our experienced Service Team is at your service.
Z Partner provides advice on the use of the application, the right license, places in the system documentation that will allow the customer to perform the expected change in the way Zoho application works.
